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Meet Zigi, your digital personal assistant. Whether you’re an MTN customer or not, Zigi is here to help.

No registration is needed, you can chat with Zigi anytime, even as a guest. For purchases, a quick registration is required.

Zigi can help you with the following services:

  • Check your balance
  • Buy airtime & bundles
  • Exclusive MTN4Me offers
  • Borrow with Xtratime/XtraByte
  • Direct bank payments using debit cards
  • NIN status & registration
  • … and much more!

Note: Zigi chats exclusively in English. No airtime? No worries! You just need an internet connection to chat with Zigi.

Frequently Asked Questions

Who is Zigi?Who is Zigi?

A. Zigi is MTN’s all new digital personal assistant that can answer questions, assist customers with products/services activations.

In what languages can I engage with Zigi?In what languages can I engage with Zigi?

A. Currently, you can only chat with Zigi in English language

Do I need to register to chat with Zigi?Do I need to register to chat with Zigi?

A. No, you do not need to register, you can chat with Zigi as a guest.

However, for purchases, customers would be required to register, and an OTP would be generated for authentication purposes.

Do I need to have an MTN line to chat with Zigi?Do I need to have an MTN line to chat with Zigi?

A. No, non-MTN customers can chat as a guest.

What services can Zigi help me with?What services can Zigi help me with?

A. Zigi can help with the following services: Check balance, Buy airtime, Buy bundles (Data bundles, Social bundles, Hynet Flex bundles), MTN4Me, Borrow Xtratime/XtraByte, Check NIN status & NIN registration, FAQs, and lots more.

Coming Soon – Ability to make payments with bank cards, Awuf4U recharge, XtraValue Bundles, Roaming and International Bundles, Play services, SME Bundles and so much more.

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