Understanding the screens on your electricity prepayment meter (not smart)

You'll find lots of useful information on your prepayment meter – you just need to know where to look!

Many electricity meters show a letter at the top of each screen (see the codes below). Other meters show a screen title to tell you what you're looking at.

You can scroll through the different screens by pressing the blue button on your meter. Some screens only show when you have your key in the meter.

A – credit or debt on your meter

The number you see on screen A shows you how much credit, emergency credit or debt is on your electricity meter.

Just see a number? That's the amount of credit you have on your meter.

See an 'e' next to the number? That says you're using emergency credit; the number tells you how much of it is left.

See the word 'DEBT'? That tells you that you're in debt; the number tells you how much debt you're in. It includes:

• any emergency credit you've used
• any missed standing charges or instalment plan payments
• the cost of any 'non-disconnection' energy you've used after running out of credit out of hours.

C – time and unit rate

Screen C shows you the time and your unit rate ('R'). Economy 7 customers, either see 'R1' (day) or 'R2' (night). Everyone else just sees 'R1'.

D – date and unit rate

Screen D shows you the date and your unit rate ('R'). Economy 7 customers, either see 'R1' (day) or 'R2' (night). Everyone else just sees 'R1'.

E – total credit

Screen E tells you the total amount of credit that's been added to the meter since it's installation, or since it was last reset by an engineer.

F – weekly instalment plan and standing charges

You can go to Screen F to see how much you're paying each week for standing charges and any instalment plan you might have.

H – meter reading

This is the screen you need if we've asked you for a meter reading. It shows you how many units of electricity you've used since your last reading

For Economy 7 customers, this is your 'R1' meter reading – which shows you how much day-rate (peak) electricity you've used.

I – unit rate

Screen I shows your unit rate. This is the price you pay for every unit of electricity you use.

For Economy 7 customers, this is your Rate 1 unit price (your 'day' or 'peak' rate).

J – R2 meter reading

This screen is only for Economy 7 customers. You'll need this screen if we've asked you for a meter reading.

It shows your 'R2' meter reading – which tell us how much 'night' of 'off-peak' electricity you've used.

Screen H shows your R1 meter reading.

K – R2 unit rate

This screen is only for Economy 7 customers. It shows your Rate 2 unit rate (the price you pay for every unit of 'night' or 'off-peak' electricity you use).

R – emergency credit allowance

This screen confirms that you get £6 of emergency credit allowance on your electricity prepayment meter. You can only see this screen when you have your key in the meter.

S – instalment plan balance

Go to Screen S to check how much you have left on your instalment plan. You can only see this screen when you have your key in the meter.

T – weekly instalment

Go to Screen T to see how much you pay each week on your instalment plan. You can only see this screen when you have your key in the meter.