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Rossen Reports: Put down the rice when your phone gets wet

Rossen Reports: Put down the rice when your phone gets wet
Uh, oh, your phone fell into the pool *** total or worse the toilet, it looks fine from the outside. But what's happening inside? I know what you're thinking. I'm fine because I have one of these newer phones and it's water resistant. Well, I got news for you. Water resistant is not the same thing as waterproof. No phone is waterproof. So we've come here to you break, I fix these are the experts. They see the water damage all the time. They fix these phones when they can. Jackson Holbrook is here. Jackson. Thanks for being here. If I were to open these up at home, how do I know I have water damage? Most newer devices will have something called *** liquid damage indicator. You can see right here. It's bright red. What color should it be? Ideally, you would want it to be solid white if it's red, if it's red or even pink, that's an indication that the insides of the device have been exposed to liquid. Ok, I know what you're thinking. I don't know how to take my phone apart. I'm not doing that. Isn't there any other way to tell if my phone has water damage. So the first indication that you want to look for is any type of audio distortion, either from the speaker or from the microphone. *** lot of times if there's water in those components, it will sound like you're talking or listening to something underwater. It'll be garbled and distorted. The other indications to look for are any signs of condensation behind your camera lenses, either on the front or the back of the device. It's getting *** little foggy. Exactly. That's an indication that you have moisture inside the device. So your phone gets wet. What's the one thing people say to do? Put it in rice? True or false. Absolutely false. Don't put my phone in the rice. Not at all because we were, I was taught to do that. You know, you, you bury it in the rice like this and it takes all the water out. Yeah, it's, it's ***, it's *** very common misconception that rice will save your phone from liquid and get this rice could actually make your phone even worse. What can actually happen is once the moisture gets inside your phone, the rice is not going to pull that out. In fact, what sometimes happens is grains of rice can get launched in your charging port. Sometimes the dust from the rice can find its way into openings on the phone and cause even more problems down the line. OK? So rice, no, absolutely not. We do not recommend it. You heard it here? First. That's *** Mythbuster. See what I mean? This is my phone covered in it after just sitting in the rice for *** few seconds. All right. What should we do? So, the first thing you want to do is power the phone off. The biggest risk to phones immediately after exposure to liquid is electricity. The next thing that you want to do is you want to take the phone out of the case, you want to essentially put it face down so that the opening of your ear speaker, as well as your microphone and loud speaker are facing down. You want to dry it on an absorbent cloth like this one right here and make sure that you remove as much excess moisture as you can. And then finally, you want to take the phone and where there are any openings like on the speaker or the charge port, put it in front of *** fan, literally that simple, that simple. And that will help to dry out the ports and the speakers and the microphones on the device as well as any other openings on the phone, do that for about 30 minutes. And you should be good to go. And by the way, the type of water, matter, salt and chlorine can accelerate corrosion. So if your phone falls into the ocean or *** pool for *** long period of time, or if you feel like you just didn't get it dried out enough. Just take it into *** professional, get it cleaned the right way. That's all for today. Back to you.
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Rossen Reports: Put down the rice when your phone gets wet
Right now is the most dangerous time for your phone. Water-related phone accidents go up 70% in the summer months. Your phone falls into the pool, a puddle, or the toilet – what's the one thing we've been told for decades? Put it in rice. Guess what? That advice is wrong. Get ready, because your mind is about to be blown.Rossen Reports went to uBreakiFix to talk with tech expert, Jackson Holbrook.What happens beneath the surface?You are probably thinking: my phone is water resistant. It's fine. But that doesn't mean your phone is waterproof. No phone is. Your phone might look fine from the outside, but underneath, other things could be happening. Your phone has liquid sensors that look like stickers. They start as white and if liquid touches the sticker, it turns pink and then red with severe water exposure. Another indicator is rust, which appears on the metal pieces inside the phone. You should know; water resistance wears over time. Especially if you drop your phone often and if you have cracks in your screen.How can you tell your phone has water damage?We get it, you're not going to feel comfortable opening up your phone. You've probably dropped your phone in shallow water or splashed it a couple of times and it'll probably be fine. But it’s when your phone gets submerged, that's when you should worry. Here are some other tell-tale signs your phone has been damaged:The sound – both phone calls and music sound distortedThere is static when connecting headphonesYou can't charge your phone or there's a message that pops up when you tryThere's a dark display screen or distorted pictureWater or moisture can be seen in the camera lensWhy can't I use rice?Don’t pull out the rice. We've been told the uncooked rice draws out moisture from the phone, but guess what? You're actually doing more harm than good. Rice doesn't dry out your phone faster or more effectively. It's not going to pull all that water out. Instead, the dust and starch will get into your phone and cause more damage down the line. You can also get rice, dust and starch stuck in the different ports of your phone.What should I do instead to dry out my phone?Turn your phone off right away. Make sure it's unplugged, too. What kills a wet phone for good is electricity. If it's on, electricity will flow, touch the water and fry the circuit boards inside. Even if your phone is still working after you dropped it in the water, you didn't get lucky. Turn it off and keep it unplugged.Take your phone out of its case.Towel dry the surface of your phone. Use a cloth or paper towel to dab your phone dry. Do not rub the phone, as doing so could accidentally push liquid into the phone's more sensitive parts.Face the charging port down, tap it lightly with your hand to get some of that free water out of the ports. You can take a vacuum hose to the ports; cupping the opening with your hand to make it more narrow.Set your phone up in a cool, dry place.Position a fan to blow on the open ports to bring the water out. Do this for at least 30 minutes and up to 24 hours.If your phone gets submerged for a long period of time in a pool or in an ocean, or you feel like you didn't dry it efficiently enough, take it to a professional to get it cleaned the proper way.Can't resist the urge to stick your phone in a bag of something? Try silica gel packets, like the ones that often come with new products such as a pair of shoes. Experts say those have proven to be much more effective. Fill a plastic zip-top bag with silica gel packets and bury the phone in the bag. Leave your phone in the bag for 24-48 hours.Invest in a water pouch. This will solve your problem if your phone gets wet. No fans towels are needed. Here are a couple of suggested pouches from CaliCase and JOTO.

Right now is the most dangerous time for your phone. Water-related phone accidents go up 70% in the summer months.

Your phone falls into the pool, a puddle, or the toilet – what's the one thing we've been told for decades? Put it in rice. Guess what? That advice is wrong. Get ready, because your mind is about to be blown.

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Rossen Reports went to uBreakiFix to talk with tech expert, Jackson Holbrook.

What happens beneath the surface?

You are probably thinking: my phone is water resistant. It's fine. But that doesn't mean your phone is waterproof. No phone is. Your phone might look fine from the outside, but underneath, other things could be happening. Your phone has liquid sensors that look like stickers. They start as white and if liquid touches the sticker, it turns pink and then red with severe water exposure. Another indicator is rust, which appears on the metal pieces inside the phone. You should know; water resistance wears over time. Especially if you drop your phone often and if you have cracks in your screen.

How can you tell your phone has water damage?

We get it, you're not going to feel comfortable opening up your phone. You've probably dropped your phone in shallow water or splashed it a couple of times and it'll probably be fine. But it’s when your phone gets submerged, that's when you should worry. Here are some other tell-tale signs your phone has been damaged:

  • The sound – both phone calls and music sound distorted
  • There is static when connecting headphones
  • You can't charge your phone or there's a message that pops up when you try
  • There's a dark display screen or distorted picture
  • Water or moisture can be seen in the camera lens

Why can't I use rice?

Don’t pull out the rice. We've been told the uncooked rice draws out moisture from the phone, but guess what? You're actually doing more harm than good. Rice doesn't dry out your phone faster or more effectively. It's not going to pull all that water out. Instead, the dust and starch will get into your phone and cause more damage down the line. You can also get rice, dust and starch stuck in the different ports of your phone.

What should I do instead to dry out my phone?

  1. Turn your phone off right away. Make sure it's unplugged, too. What kills a wet phone for good is electricity. If it's on, electricity will flow, touch the water and fry the circuit boards inside. Even if your phone is still working after you dropped it in the water, you didn't get lucky. Turn it off and keep it unplugged.
  2. Take your phone out of its case.
  3. Towel dry the surface of your phone. Use a cloth or paper towel to dab your phone dry. Do not rub the phone, as doing so could accidentally push liquid into the phone's more sensitive parts.
  4. Face the charging port down, tap it lightly with your hand to get some of that free water out of the ports.
  5. You can take a vacuum hose to the ports; cupping the opening with your hand to make it more narrow.
  6. Set your phone up in a cool, dry place.
  7. Position a fan to blow on the open ports to bring the water out. Do this for at least 30 minutes and up to 24 hours.
  8. If your phone gets submerged for a long period of time in a pool or in an ocean, or you feel like you didn't dry it efficiently enough, take it to a professional to get it cleaned the proper way.
  9. Can't resist the urge to stick your phone in a bag of something? Try silica gel packets, like the ones that often come with new products such as a pair of shoes. Experts say those have proven to be much more effective. Fill a plastic zip-top bag with silica gel packets and bury the phone in the bag. Leave your phone in the bag for 24-48 hours.
  10. Invest in a water pouch. This will solve your problem if your phone gets wet. No fans towels are needed. Here are a couple of suggested pouches from CaliCase and JOTO.