New GTWorld App FAQs

First, make sure that the phone number you registered with the Bank is the same as the phone number captured on your BVN.

If you have forgotten the number you registered on BVN, you can verify this on the BVN portal. If your number does not match, you can either update the number registered with the Bank or the one captured on BVN.

Alternatively, you can proceed to log in by selecting “I don't have a BVN” at the top-right-hand corner and set up your GTWorld App using your Secret Question and Answer.

Please note that transaction limits apply. However, these limits can be removed by inputting your debit card details from the Profile section of your app.

You can update your phone number registered with the Bank via Internet Banking. However, if you reside in Nigeria and are unable to use this channel, you can update your number when you complete a local update form, present a valid Nigerian regulatory ID, and submit them at any of our branches.

You can update your phone number registered with the Bank via Internet Banking.

However, if you are not profiled as an NRN customer and unable to use this channel, you can update your phone number registered with the Bank when you complete a local update form and present a Nigerian regulatory ID or notarized foreign ID, and submit them to nrnaccount@gtbank.com, after which video authentication will follow.

You can update your phone number registered with the Bank via Internet Banking.

However, if you are profiled as an NRN customer and unable to use this channel, you can update your phone number registered with the Bank when you complete an NRN update form, self-certification form, data consent form, and present a valid Nigerian ID card or notarized foreign ID, and notarized utility card or stamped foreign bank statement, after which video authentication will follow.

For NRN & Regular Nigerian Customers, call 0803 900 3900, 0802 900 2900, 0813 985 6000, 01 448 0000, 0700 4826 66328. The WhatsApp number for Regular, Platinum, NRN & HNI Customers is 0904 000 2900.

If your existing online banking password is less than 6 digits or greater than 6 digits, then you will be required to change your password to a 6-digit number which we have standardized on our online banking platforms.

This could be due to network issues. However, please note that the OTP to sign in and link your device with the GTWorld App will only be delivered to the telephone number you registered with the Bank, so ensure that you have updated your current phone number with us, even if you have relocated to a foreign country.