Kings University WebPAY Platform: Frequently Asked Questions/Tips

1. What is a Debit Card?
   A debit card is a plastic payment card that provides the cardholder electronic access to his or her bank account(s) at a financial institution.
2. How do I obtain an Interswitch enabled debit/ATM card?
   Walk into any branch of the bank where you have an account and request for your ATM card.
3. Can I give my Debit (ATM) Card to someone to help me pay my fees?
   NO! It is highly advisable that you make your fees payments yourself. Remember, your Debit Card (ATM) is your personal property, and UNDER NO CIRCUMSTANCE SHOULD YOU disclose your card details to ANYONE!
4. I think my card details have been compromised, what should I do?
   Once you discover that your debit card information has been compromised, CHANGE YOUR PIN and then contact your bank's nearest branch IMMEDIATELY!
5. What type of Debit/ATM Card am I going to use?
   The Kings University WebPAY platform currently accepts three (3) types of Debit Cards (i.e. Interswitch debit cards, Verve, and Mastercard). Check if the front of your Debit/ATM card has any of the following logos to be sure it can be used on the Kings University WebPAY platform.
   
6. My Debit/ATM Card type is asking of CVV2 number, what is CVV2 and where can I find it on my card?
   CVV2 is an important security feature for credit card transactions on the Internet and over the phone. "CVV" stands for "Card Verification Value". It is the three-digit number printed in the signature space at the back of most credit cards, such as Visa, Mastercard, and Discover cards. The CVV2 number is always the last group of numbers in the signature space at the back of the card. On most Debit/ATM Cards, it is the LAST THREE(3) digits at the back of your Card. Please note that it is not part of your regular credit card number.
   
7. What is Transaction Reference and why do I need it?
   The Transaction Reference is generated automatically and uniquely for you per transaction request you send from your portal account to the Interswitch WebPay Gateway. Always remember to pay attention to the generated "Transaction Reference" before proceeding to the Interswitch payment page. You can also check the "Payments History" section of your portal for more detail records of your WebPAY atttempts. If you have any issue during or after making a payment transaction request, the Transaction Reference can be sent along with your other details to portal.support[at]kingsuniversity.edu.ng. (Please replace the [at] with the '@' symbol)
8. How important are the response messages after a payment transaction request?
   You are advised to pay close attention to any response message received after each payment transaction request via the WebPAY payment gateway, especially if the response was not successful. Ensure you print any response message for your personal record.
9. I have been Debited but my Portal Account Balance was not Credited, what should I do?
   You DON'T need to attempt the payment AGAIN since your bank has already alerted you of the transaction. Just visit the "Payment History" section of your portal account and select the "Interswitch Web Pay" payment method, copy the generated "Transaction Reference" and send alongside your Application ID, Name, Payment Date and last four (4) digit of the numbers on your ATM Card to portal.support[at]kingsuniversity.edu.ng (Please replace the [at] with the '@' symbol).
10. My Bank Account was mistakenly Debited Twice, what should I do?
    Well, it is better to avoid this as much as possible by paying close attention to your Portal Account balance after every transaction attempt, to see if it has been credited before hurrying to complete another transaction. However if it happens, please send your Application ID, Name, Programme Type, Transaction Reference, Payment Reference, Payment Date and Amount Paid in an email to portal.support[at]kingsuniversity.edu.ng (Please replace the [at] with the '@' symbol).

• A response like “Issuer or switch inoperative”, "Transaction Error" or "Transaction Failed" is basically a switching problem, do not be alarmed, wait a while and try again later.
• However, if you get a response like “Exceeds Cash Limit” or “Transaction not permitted to card holder, via channels” or something similar, and you are certain you own the debit card and you have unlimited access to the card, then confirm you have up to the amount you are trying to pay on the debit card and contact your bank.
• If you continue to get the “Issuer or switch inoperative” error, it is most likely the debit card has not been activated for online usage or internet banking. Make a request at your bank that your debit card should be activated for online payment or internet banking.
• Some identified banks that probably don’t activate their debit cards for online payment include First Bank, Skye Bank, EcoBank, amongst others. Visit the nearest branch of your bank and make a complaint or request for the activation of your card for online payment.
• After any transaction attempt, PLEASE PAY CLOSE ATTENTION TO YOUR PORTAL ACCOUNT BALANCE TO SEE IF IT HAS BEEN CREDITED BEFORE ATTEMPTING ANOTHER TRANSACTION TO AVOID OVERPAYMENT!

If you still have any enquiry or difficulties please contact the Administrators by using the following information:
Email Address: portal.support[at]kingsuniversity.edu.ng (Please replace the [at] with the '@' symbol)
Phone Number:08022334455