How Long Does It Take For Jumia To Refund Money

Refunds will be automatically sent to your registered bank account once processed .
If you have used a Credit Card or Debit Card, it may take 3 to 15 business days for your bank to show this on your card statement Please click here for more info

How Do I Return An Item To Jumia?

official store items and 7 days for other eligible items. by going to your account, click on orders, select the. item(s) you wish to return, click “request a return”.

Can I Withdraw Money From My Jumia Account?

Log in to your JumiaPay account (details can be found in the JumiaPay email you received regarding the refund); On your dashboard, you will see the total refund value in Your Wallet Account • Click the “Withdraw” button; Select whether to withdraw by transferring to a bank account or to a credit/debit card .

How Do I Cancel An Order On Jumia?

Here are the steps you can follow:Log in to your Jumia account.Click on where your name appeared at the top right corner of the page.Click on orders in the drop-down menu.Locate the order you want to cancel from the list of your recent orders. … Within the order details, there is an option to cancel the order.

How Can I Talk To Jumia Customer Care?

For customer support, send us a message with your order number. Need help placing an order?
Call 07006000000.

Does Jumia Refund Money?

If a wrong or damaged item is delivered you, Not to worry. Your refund will be processed as quickly as possible. More so, Our customer protection offers you faster refunds if a damaged/wrong item is returned within 7 days after delivery for market-place and 15 days for Jumia mall items.

What Happens If I Don’T Pick Up My Jumia Order?

If you don’t pick it up at the Agege Hub warehouse within 14 days, it will be forfeited. If the item is lost by Jumia, or if Jumia is unable to return your item within 30 days, Jumia will refund you (see here below “5.
How do I get paid for items breaching the 21 day vendor commitment?
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Can I Contact Jumia On Whatsapp?

Jumia Nigeria is now accessible via various chat platforms like Blackberry Messenger, WeChat, Whatsapp and PalmChat!

How Do I Remove Money From My Account?

Use an ATM Every ATM is slightly different but you simply insert your debit card, enter your PIN (personal identification number), select the account you wish to withdraw money from (if you have more than one), enter the amount, and then wait for the ATM to give you your cash and a receipt.

How Do I Check My Balance On Jumia?

1. Log into your JumiaPay account here 2. Your total wallet balance and withdrawable balance will be visible.

Can I Cancel An Order Before It Is Delivered?

That depends on the merchant’s policy and whether or not the item has been shipped. If you contact the merchant before shipping, they may be able to stop the order process.

Can I Cancel An Online Order Before It Is Delivered?

Most companies will post their cancellation policy or a link to it on the order page. As a result, before you cancel, you should read the cancellation policy. Some companies require you to cancel an order within 30 minutes or an hour of placing it. Some companies may allow you 24 hours to cancel an order.

Can I Cancel A Jumia Order That Has Been Shipped?

How Do I Report A Problem To Jumia?

Generally, we suggest that you contact the merchant first – in many cases, a misunderstanding can be resolved this way the easiest. If this does not solve your problem, we are here to help. Contact us at [email protected].

Can I Send Someone To Pick Up My Jumia Order?

If you know you won’t be available to make the pickup from the pickup station, you can send a representative to pickup on your behalf. Your representative would need to present a copy of your valid ID (see above), signed by you.

Does Jumia Work On Sunday?

What Happens If Order Is Not Delivered?

How To Avoid Fake Products On Jumia?

Packaging with substandard printing or running colors, or packages that appear to have been opened. In addition, take a moment to actually read the content on the package. Spelling or grammatical errors are common on the packaging for counterfeit goods.

Can I Order From Jumia And Get It Same Day?

Shopping on Jumia Has Never Been More Convenient. When waiting is not an option, you can get any item delivered same day from Jumia. Order by 10 A.M. for same day delivery, Monday through Saturday.

How Do I Get A Refund On Jumia Food?

I need to cancel or change my order! How can I do this?
Please give us a call as soon as possible, we can let the restaurant know before it starts preparing your order. With regards to any refund of a payment you have made online, please contact Jumia Food and not the restaurant.

What Is The Phone Number For Jumia Orders?

If you would like to place an order, please call us at 0700-600-0000. You can also chat with us on the Jumia app if you find that more convenient. Whatever you do, we are always available to help.

What Is The Customer Care Number For Jumia Seller?

Send a mail to [email protected] and call the help line on 018881102 to speak with an agent. They are available from Mondays-Fridays, 9:00am-5:00pm.

What Are 3 Ways To Withdraw Money?

How Can I Withdraw Money Without a Debit Card?
Use a Withdrawal Slip. If you’re near an open branch of your bank or credit union, this is one of the easiest ways to get cash. … Cash a Check at Your Bank. … Cash a Check at a Retailer. … Use a Cardless ATM. … Use Your Digital Wallet. … Use a Check-Cashing Service.

Can I Withdraw 100K From My Bank?

Unless your bank has set a withdrawal limit of its own, you are free to take as much out of your bank account as you would like. It is, after all, your money. Here’s the catch: If you withdraw $10,000 or more, it will trigger federal reporting requirements.

Can Someone Withdraw Money From My Account With Account Number?

Someone cannot do damage with your bank account number alone, but with your bank account and routing number, they can commit fraudulent ACH transfers and payments. To protect against this, be vigilant when monitoring account activity, use strong passwords, and be careful when shopping online.

Is Jumiapay Legit?

Our own payment service platform, JumiaPay, empowers our consumers with a safe, fast and easy payment solution, whether they shop using a desktop computer or a mobile device .

How Do I Complete A Payment On Jumia?

1 – P l a c e a n o r d e r . 2 – S e l e c t J u m i a P a y a s t h e p a y m e n t o p t i o n a n d c o n f i r m y o u r o r d e r . 3 – E n t e r y o u r c r e d i t c a r d n u m b e r o r y o u r b a n k d e t a i l s . 4 – C l i c k o n « P a y N o w » 5 – Y o u r o r d e r i s c o n f i r m e d , i t w i l l s o o n b e d e l i v e r e d t o y o u r d o o r s t e p .

Is Jumiapay An App?

Loans Are only Available through JumiaPay’s Android App for Now. How to Apply for a Loan: Visit the JumiaPay Android app.

Should I Pay For A Canceled Order That Was Delivered?

Sellers can’t charge for goods you didn’t order By extension, if you have canceled your order and the vendor acknowledged the cancellation, the same would apply. You don’t even have to return such merchandise, it seems, and can hold on to it as a free gift. Sometimes, sellers might send you a free gift or sample.

Can You Cancel An Order If Its Still Pending?

If you want to eliminate the transaction before it settles, contact the merchant who placed the charge. This is the seller, store, or vendor you purchased from. It’s best to do this as soon as possible—within one or two days.

Can We Cancel Order After Payment?

If you want to change or cancel your order, contact the merchant directly. If they have already processed a charge for the order, merchants can initiate refunds.

How Do I Return An Online Order?

O n l i n e r e t u r n t i p s f o r a s m o o t h r e t u r n p r o c e s s ( a n d f a s t r e f u n d ) R e a d t h e s t o r e ‘ s r e t u r n p o l i c y . K e e p t h e o r i g i n a l p a c k a g i n g . T a k e p h o t o s o f a n y d a m a g e o r d e f e c t s . S t a r t t h e r e t u r n p r o c e s s A S A P .

How Do I Return A Product?

How Do I Return A Purchased Item?

Bring your item, original packaging, the credit card you used, if applicable and the receipt. Go to the Returns or Customer Service department at the store.

How Do I Return An Item To A Package?

This means that the items you want to return are inside a container (such as a corrugated box), securely taped shut, and you have the label affixed to the container. *Note: It’s best not to adhere the label over the seams of the shipping container or where tape has been used to seal it closed.