FAQ

How To Withdraw Money From Jumia Wallet

Customer protection is safeguarding and assuring you that you will get a refund within 24 hours for eligible purchases if your purchased item is delivered damaged, a wrong item or a counterfiet item is delivered. 6.2. When is customer protection available?
Customer protection is available once you use the Jumia option .

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Does Jumia Refund Money?

Customer protection is safeguarding and assuring you that you will get a refund within 24 hours for eligible purchases if your purchased item is delivered damaged, a wrong item or a counterfiet item is delivered. 6.2. When is customer protection available?
Customer protection is available once you use the Jumia option.

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Can You Pay Cash On Jumia?

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What Is Jumiapay All About?

Save Time and Money JumiaPay is the ”All-in-One” lifestyle App, where you can get access to different services in one click. JumiaPay connects you to your favourite services faster and easier. You also get to save more whenever you use the App to make transactions .

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How Do I Complain To Jumia?

Raising Your Dispute. Generally, we suggest that you contact the merchant first – in many cases, a misunderstanding can be resolved this way the easiest. If this does not solve your problem, we are here to help. Contact us at [email protected].

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Can I Withdraw My Jumia Balance?

Log in to your JumiaPay account (details can be found in the JumiaPay email you received regarding the refund); On your dashboard, you will see the total refund value in Your Wallet Account • Click the “Withdraw” button; Select whether to withdraw by transferring to a bank account or to a credit/debit card .

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How Long Does It Take To Withdraw From Jumia?

Conversation. Hello there, May we confirm of you made a withdrawal from your Jumia Pay account?
If yes, kindly be informed that it may take 1-3 business days for the withdrawn value to reflect in your bank account. Feel free to reach out to us via DM for further assistance .

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How Do I Pay Before Delivery On Jumia?

1 – P l a c e a n o r d e r . 2 – S e l e c t J u m i a P a y a s t h e p a y m e n t o p t i o n a n d c o n f i r m y o u r o r d e r . 3 – E n t e r y o u r c r e d i t c a r d n u m b e r o r y o u r b a n k d e t a i l s . 4 – C l i c k o n « P a y N o w » 5 – Y o u r o r d e r i s c o n f i r m e d , i t w i l l s o o n b e d e l i v e r e d t o y o u r d o o r s t e p .

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What Happens If I Don’T Pick Up My Jumia Order?

If you don’t pick it up at the Agege Hub warehouse within 14 days, it will be forfeited. If the item is lost by Jumia, or if Jumia is unable to return your item within 30 days, Jumia will refund you (see here below “5.
How do I get paid for items breaching the 21 day vendor commitment?
”)

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Does Jumia Accept Cash On Delivery In Nigeria?

Only Nigerian Naira is accepted by Jumia Nigeria for on delivery payment. The POS machines do not recognize any International cards for on delivery payment in Nigeria. You can also pay with your cash. The choice is yours.

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Is Jumiapay Legit?

Our own payment service platform, JumiaPay, empowers our consumers with a safe, fast and easy payment solution, whether they shop using a desktop computer or a mobile device .

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Who Owns Jumia?

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How Do I Contact Jumiapay?

We are here to assist you. For customer support, send us a message with your order number. Need help placing an order?
Call 07006000000.

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Can I Contact Jumia On Whatsapp?

Jumia Nigeria is now accessible via various chat platforms like Blackberry Messenger, WeChat, Whatsapp and PalmChat!

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What Is The Weakness Of Jumia?

Issues with quality and standard. The biggest strength of Konga, Jumia and other online marketplaces is also their biggest weakness. They sell everything from everybody. As a result they have little or no way of verifying the quality of the products merchants sell on their platforms.

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Can Someone Else Pick Up My Jumia Order?

Can someone receive on my behalf?
If you know you won’t be available to make the pickup from the pickup station, you can send a representative to pickup on your behalf. Your representative would need to present a copy of your valid ID (see above), signed by you.

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Can I Withdraw My Balance?

The answer is yes because your bank account balance shows you how much money you have in your account. That money is there for you withdraw or leave in place, perhaps in order to collect interest payments on it.

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How Do I Withdraw Available Balance?

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Can I Withdraw All My Available Balance?

The available funds in your bank account consist of all of the money that you can access and use freely. You can do almost anything you desire with available funds, including: Withdraw it from an ATM. Withdraw it in-person at a bank.

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How Much Is Daily Withdrawal In Nigeria?

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How Do I Withdraw Money From Konga Wallet?

By inputting the 8 to 14-digit withdrawal code, earlier sent via SMS, and inputing the cash out PIN sent via SMS, the recipient can collect cash instantly. With the launch of its USSD services, KongaPay joins the like of OPay and Flutterwave who offer the service .

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How Many Days Does It Take To Withdraw Money?

However, the time needed for the funds to be transferred will vary, depending on your payment method. International Bank Wire withdrawals may take 3-5 working days. SEPA and local bank transfers may take up to 2 working days. All other payment method withdrawals are usually received within 1 working day .

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Can You Pay Before Delivery?

Cash-in-advance payments require customers to pay for items before receiving them. In most cases, customers still have the option to return items if they’re not satisfied with them. However, unlike with COD, the merchant doesn’t ship any goods until they are first paid for.

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Does Jumia Deliver At Night?

Jumia’s marketplace for restaurants, Jumia Food has introduced a late-night delivery service to enable customers to order food up until midnight. The Managing Director of the company, Guy Futi disclosed this at a press conference held at Krispy Kreme, Victoria Island, Lagos.

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Can You Buy And Pay Later On Jumia?

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Can I Order From Jumia And Get It Same Day?

Shopping on Jumia Has Never Been More Convenient. When waiting is not an option, you can get any item delivered same day from Jumia. Order by 10 A.M. for same day delivery, Monday through Saturday.

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Do Jumia Deliver On Sundays?

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How To Avoid Fake Products On Jumia?

Packaging with substandard printing or running colors, or packages that appear to have been opened. In addition, take a moment to actually read the content on the package. Spelling or grammatical errors are common on the packaging for counterfeit goods.

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Is There Cash On Delivery?

Delivery agents collect the invoice amount of a consignment from its consignee in the form of cash at the time of delivery. The collected cash is then deposited at the local office of the eCommerce company that made the sale. In this method of payment, both the buyer and seller are satisfied .

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Can Cash On Delivery Available?

Cash on Delivery (COD) is available as a payment method for fulfilled by Amazon and some seller fulfilled items.

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How Do I Send Cash On Delivery?

When sending COD, you must obtain a USPS form 3816 from your local Post Office. Fill out all the required information completely, and affix it to the mailpiece. You must mail your COD mailpiece at a Post Office, or through a Rural Carrier. You cannot drop it in a collection box.

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Can I Cancel My Order On Jumia After Payment?

Your order can be cancelled by contacting customer service on the official Jumia site. Here are the steps you can follow: Log in to your Jumia account. Click on where your name appeared at the top right corner of the page.

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How Does Refund Scamming Work?

Fraudulent actors use fake or altered receipts to return stolen items, items purchased on sale, or items bought from a different store, in order to receive a full refund or store credit.

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How Do I Return An Item To Jumia Nigeria?

0:131:54How To Return Item(s) On Jumia – YouTubeYouTubeStart of suggested clipEnd of suggested clipPage 5. Select the reform method. And click on next submit 6. Select your return method. Select iMorePage 5. Select the reform method. And click on next submit 6. Select your return method. Select i want jimmy to collect the item .

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How Do I Get A Refund On Jumia Food?

I need to cancel or change my order! How can I do this?
Please give us a call as soon as possible, we can let the restaurant know before it starts preparing your order. With regards to any refund of a payment you have made online, please contact Jumia Food and not the restaurant.

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